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Cancellation and Refund

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Cancellation and Refund

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  1. Garments with a POSSIBILITY OF DISCOLORING OR SHRINKAGE are accepted for cleaning at OWNER'S RISK and WAY2CLEAN will not accept any responsibility for it.
  2. WAY2CLEAN ensures that washing, drying and folding services are maintained at a high level of quality.
  3. Due to time constraints, WAY2CLEAN does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled "hand wash only" or "dry clean only".
  4. WAY2CLEAN owns no liability for "special care" and delicate items that require special attention to be cleaned.
  5. WAY2CLEAN takes no responsibility for any article which is left beyond 30 days. After this storage fees will be charged @12% per month on the total invoice amount. After three months, unclaimed articles shall be handled appropriately by WAY2CLEAN and be sold to recover the billed charges.
  6. WAY2CLEAN reserves the right to refuse cleaning any garment.
  7. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.
  8. WAY2CLEAN is not responsible for loss of or damage of any personal or non-cleanable items left in the article such as money, jewellery, or anything else.
  9. If customer cannot accept the loss of any garment, please do not leave it with us.
  10. WAY2CLEAN can reimburse up to a maximum of 5 times of its processing (laundry / dry-clean) cost, in case of any loss or damage, (decision remains with WAY2CLEAN if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
  11. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles has been delivered, accepted and signed by the customer.
  12. WAY2CLEAN gives a warranty of maximum up-to 7 days from the date of delivery for the articles for any quality related issues with washing or dry-cleaning (only if the article has not been used by the customer after service). Any claim after the mentioned time shall not be entertained.
  13. Customer might get regular updates (Calls / SMS / Email / App Notification) from Company of transactional and marketing in nature, if customer wants to stop it then Customer has to register a request with Customer Care Department of Company.
  14. WAY2CLEAN shall not be held responsible for any ornaments/ jewellery fittings on the garment.
  15. Customer shall examine articles for damage and notify the same at the time of delivery. Company shall not be responsible for any claims afterwards.
  16. Any loss/damage/delay due to FORCE MAJEURE conditions, WAY2CLEAN is not liable for any compensation or reduction in charges.
  17. We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.
  18. Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.
  19. Tariff for designer wear will be decided on a case to case to case basis depending on the complexity of garment, the same shall be communicated to customer after it is examined by the expert at the processing center.
  20. All disputes are subject to the jurisdiction of courts in Delhi only.

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